Privacy Policy
Effective date: October 8, 2026
Who we are
Ecogen Services, LLC ("Ecogen," "we") is the data controller for information collected through this website. Questions: cs@ecogenservices.com or 508‑4‑ECOGEN (508-432-6436).
Information we collect
Information you give us through our forms or by phone, text or email: names, phone numbers, email addresses, property addresses, service details (for example your electric bill, solar system, inverter brand or electrical panel), photos you choose to share, and referral details you provide about a friend. We also collect basic technical data (pages visited, referring site and campaign tags such as UTM parameters or ad click IDs) to understand how people find us.
How we use it
To prepare quotes, schedule appointments, send service updates (including by text message, with your consent), process payments, follow up on referrals, and improve our services and advertising.
How we share it
Only with trusted service providers who help us run the business (for example our CRM, email and payment providers, and licensed subcontractors under confidentiality obligations), and only as needed. We do not sell your personal information.
SMS / text messages
No mobile opt-in information or SMS consent obtained through any means will be shared with third parties or affiliates for marketing or promotional purposes. Text STOP to opt out at any time, or HELP for help. See our SMS Terms.
Service-area map
Our map shows approximate locations of homes we've served. Pins are offset and never show a street address. To have a location removed, email cs@ecogenservices.com.
Your choices
You can ask us to access, correct or delete your information, or to stop contacting you, by emailing cs@ecogenservices.com.
Security and retention
We use reasonable safeguards and keep information only as long as needed for the purposes above or as required by law.
Children's privacy
This website is not directed to children and we do not knowingly collect information from children.
Changes
We'll post updates to this policy on this page.