Fix My Solar
Your installer went bankrupt. Your solar didn't.
Ecogen is a local, licensed electrical and roofing crew. Tell us what's wrong, and we'll tell you what's covered, what isn't, and what we can do about it.
- Fully licensed & insured in MA, RI, CT, NH, and ME
- We do roofing too
- Licensed electricians on every visit
- Google reviews
Site assessment
Site assessment visit
A licensed electrician spends about 2 hours at your home finding what's wrong. Send the form above and we'll call to schedule your visit. Visits start at 7:00 AM, 10:00 AM, 1:00 PM or 4:00 PM. For an active roof leak or another urgent problem, ask for a rush visit, or call us now at 508‑4‑ECOGEN (508-432-6436).
| Drive from our Whitinsville base | Regular price | Pay by bank (ACH) |
|---|---|---|
| Up to 1½ hours | $514 | $499 |
| 1½ to 2 hours | $668 | $649 |
| 2 to 2½ hours | $823 | $799 |
| Rush, within 48 hours | + $256 | + $249 |
| More than 2½ hours | Call us and we'll provide a custom quote: 508‑4‑ECOGEN (508-432-6436) | |
About our prices: the regular price applies to payment by credit or debit card. Pay directly from your bank account (ACH) and you get a discount from the regular price. We never add a surcharge for paying by card. We'll confirm your exact price, based on your address, when we schedule.
- • Simple repairs are included when they can be done within the visit.
- • Bigger fix? We'll give you an estimate on the spot, and the crew can stay and fix it if you agree to extend the visit.
- • Cancellations: please give us at least 24 hours' notice to cancel or reschedule. Cancelling within 24 hours of the visit means no refund.
Three companies — one problem
We are the one solution.
Most solar systems involve three players: the manufacturer (who stands behind the parts), the financier or lease company (who you pay), and the installer (who did the labor). When the installer disappears, the parts warranty often survives, but there's nobody to do the work.
If you own your system
Paid cash or financed with a loan. It's your equipment, so you can hire us directly.
- Diagnostics. A licensed electrician finds what's actually wrong: inverters, microinverters, optimizers, wiring, breakers, communication problems.
- Repairs, billed directly to you. Written quote first, no middleman.
- Warranty claims. If a part is still under manufacturer warranty, we'll help you file the claim and swap the part.
- Monitoring reconnection. We help get monitoring back online and can give you access through Ecogen's monitoring portal.
If you lease it or have a PPA
We don't work on leased equipment without the owner's written permission. We can help with that as well — just let us know who it is with. Here's what we can do:
- Roof replacement with panel removal and reinstall, with written approval from the company that owns your lease. We can help with that as well — just let us know who it is with.
- Lease buyout help. An honest read on the system's condition so you know what you'd be buying. Ecogen doesn't give financial or legal advice.
Ecogen Services is not affiliated with any former installer named on this page.
For existing solar owners
Extended Protection Plans through Align Solar Protection
Already have solar, but no service coverage left? When the original installer is gone, or the workmanship coverage simply ended, a lot of homeowners are stuck hoping nothing breaks. We offer 1, 3, 5 and 7-year Extended Protection Plans through our protection partner, Align Solar Protection.
It starts with your site assessment. Once the visit confirms your system is running properly, we'll get you enrolled, and you buy the plan directly from Align. Pricing is provided at your assessment.
Need a new roof, but your solar is in the way?
Most solar installers don't do roofs, and most roofers don't do solar. We do both. One local crew takes the panels down, replaces the roof, puts the system back and makes sure it's producing before we leave, so solar is typically down about two weeks instead of two months or more.
Owned system: book it directly. Leased system: we'll need your lease company's written approval first. We can help with that as well — just let us know who it is with.
How it works
- 1
Tell us about your system
Answer the quick questions, add a photo, your address and a recent utility bill.
- 2
We call to schedule
Visits start at 7:00 AM, 10:00 AM, 1:00 PM or 4:00 PM. Rush visits within 48 hours for leaks and urgent problems.
- 3
We sort out own vs. lease
Owned: we schedule a diagnostic visit. Leased: we can help with that as well — just let us know who it is with.
- 4
Written quote before any work
No surprises. You approve it, and then we do the work.
- 5
Back online
We confirm the system is producing and help get monitoring working again.
Questions homeowners ask
I have a SunPower system and can’t get service. Can you help?
Often, yes. SunPower filed for bankruptcy in 2024. If you own your SunPower system, you can hire us directly for diagnostics and repair in Massachusetts. If you lease it or have a PPA, the company that owns your lease decides who does the work. We can help with that as well — just let us know who it is with. Ecogen Services is not affiliated with any former installer named on this page.
Do you repair SunPower panels and inverters?
Yes. We diagnose and repair SunPower systems, including panels, microinverters and monitoring that stopped reporting. Before any repair we review your warranties with you and give you a written quote.
Will having Ecogen work on my system void my warranty?
It depends on the warranty, so we’ll review yours with you before we touch anything. Most systems have several separate warranties (panels, inverters, workmanship, sometimes the roof). When an installer closes, its workmanship warranty usually goes with it, but manufacturer warranties often survive. If a repair could affect your coverage, we’ll tell you first.
I own my system. Can I just hire you?
Yes. If you paid cash or financed with a loan, the system is yours, and you can hire any licensed contractor. We’ll diagnose it, give you a written quote, and bill you directly.
I lease my system or have a PPA. Can you repair it?
Not without the system owner’s permission. If you lease, the company that owns your lease owns the equipment and is responsible for maintaining it, often through a third-party servicer. Contact your current service provider first; if they approve outside work in writing, we can help. We can help with that as well — just let us know who it is with. We can also help with roof work and panel removal and reinstall once the system owner approves it in writing.
My installer went bankrupt and my system isn’t getting fixed. What can I do?
If you lease, keep a written record of your requests and the dates. Massachusetts advises homeowners who have trouble with a solar provider that they can file a complaint with the Attorney General’s Office. If you own your system, you don’t have to wait. Call a local licensed contractor, like us.
Do you work on systems you didn’t install?
Yes, that’s what Fix My Solar is for.
What is the Extended Protection Plan?
It’s for homeowners who already have solar and don’t have active service coverage anymore. Plans run 1, 3, 5 or 7 years and are offered through our protection partner, Align Solar Protection. It starts with our site assessment: once the visit confirms your system is running properly, we’ll get you enrolled, and you buy the plan directly from Align. Pricing is provided at your assessment, and the plan terms are provided in writing at purchase.
What does a site assessment visit cost?
It depends on the drive from our base in Whitinsville: $514 up to 1½ hours away, $668 up to 2 hours, $823 up to 2½ hours. Pay by bank (ACH) and it’s $499, $649 or $799. A rush visit within 48 hours adds $256 ($249 by bank). Farther than 2½ hours? Call us for a custom quote. Simple repairs that fit in the visit are included; anything bigger gets an estimate on the spot.
Can you take my panels off so I can get a new roof?
Yes. We do both roofing and solar, so one crew handles the whole thing and solar is typically down about two weeks, not two months or more. If your system is leased, we’ll need written approval from the company that owns your lease first. We can help with that as well — just let us know who it is with.
Let's get your solar working again.
Answer a few quick questions and add your address. We'll call to schedule your visit.
